Tucson Crisis Intervention Team Training

Quick Facts:

Name of coordinating law enforcement agency:
Tucson Police Department
Approximate number of officers in agency:
1004
Primary specialized response:
Police officers are trained to provide crisis intervention services and to act as liaisons to the mental health system.
Program start year:
2005 or earlier
Total number of officers in program:
TPD officers 118 to date

Tucson Crisis Intervention Team Training

Contact:

Name:
Dr. Mary-Wales North
Title:
Department Psychologist
Organization:
Tucson Police Department
Address:
270 S. Stone Ave.
Tucson, AZ
Email:
Mary-Wales.North@tucsonaz.gov
Phone:
520-791-4499 X 1647

Agency Information

Name of coordinating law enforcement agency:
Tucson Police Department
Type of government that operates law enforcement agency:
Township
Approximate number of officers in agency:
1004

Specialized Response Description

Program start year:
2005 or earlier
Primary specialized response:
Police officers are trained to provide crisis intervention services and to act as liaisons to the mental health system.
Secondary specialized response:
Mental health professionals partner with law enforcement officers to provide on-scene crisis intervention and referral.
Background information:
The spearhead for Crisis Intervention Team training was Joe Muscenski, following the tragedy when his suicidal son was killed by a law enforcement officer. Community group formed, including personnel from Tucson Police Department, University of AZ, social service agencies, area professionals, to develop the training, based on that of Memphis, TENN.
Total number of officers in program:
TPD officers 118 to date
Number of people with mental illness served:
More than 500
Catchment area:
The entire jurisdiction
Funding source(s):
  • Police Department
  • Staff supported by funding:
  • Law Enforcement Officer
  • MH Service Provider (e.g. case manager, social worker)
  • Program Partners and Personnel

    Existence of planning and oversight committee:
    Yes, formerly
    Mental health or advocacy agencies that participate in program:
    SAMHC, CPSA, U of AZ
    Written agreement of roles and procedures:
    No
    Recruitment and selection:
    Officers volunteer and some are selected.
    Program coordinator/boundary spanner
    Yes. The program coordinator represents a law enforcement agency
    same

    Training on Mental Health Issues

    Types of training on mental health issues:
  • Pre-service training for new recruits at the academy
  • 4
  • Basic in-service training for all patrol officers
  • 2
  • Basic in-service training for dispatchers and / or call takers
  • 3
  • Advanced in-service training for all patrol officers
  • Advanced in-service training for select patrol officers
  • 40
  • Advanced in-service training for dispatchers and / or call takers
  • Number of officers who receive advanced training:
    101-200
    Groups who conducts advanced training:
  • Police officers
  • Mental health professionals (crisis workers)
  • Medical professionals (doctors or nurses)
  • Consumers
  • Community members
  • Family member of a person with mental illness
  • Advanced training topics:
    • Recognizing symptoms of mental illness, and clinical issues
    • Co-occurring disorders
    • Psychiatric medications
    • Community resources (mental health services, etc.)
    • Legal issues concerning individuals with mental illness
    • Legal issues concerning police officer liability
    • De-escalation techniques
    • Suicide prevention
    • The role of families and other supports in mental health treatment and recovery
    Advanced training methods:
  • Presentations (including panels, lectures, and/or PowerPoints)
  • Role plays
  • Ride-alongs
  • Videotapes
  • Virtual reality/computerized simulations of mental illness symptoms
  • Other information on training:
    New program developments: We plan to develop a tracking system for mental health calls, numbers of calls handled by CIT officers. We plan to offer continuing training to our CIT-trained officers and make it mandatory, to retain their credential.

    Response Procedures

    Standardized dispatch questions:
    Yes
    Dispatch documentation:
  • Document in central computer database used for all calls, such as a Computer Aided Dispatch (CAD) system
  • Incident documentation by responding officer:
  • Relay information to dispatch who records it in general computer database used for all calls, such as a Computer Aided Dispatch (CAD) system
  • Use of information on individuals' mental illness stored in police records:
    not sure
    Mental health professional available to support police responder:
  • Yes, on site (e.g. mobile crisis team)
  • Yes, remotely by telephone or dispatch (e.g. a crisis worker or psychiatric emergency room personnel)
  • Yes, both on-site and remotely
  • Officers permitted to transport people with mental illness to services when:
    • The person has volunteered to receive mental health treatment
    • The person is being brought to a hospital for emergency evaluation
    • The person is being brought to a crisis center or other health care facility for stabilization or medications management
    Officers allowed to transport a person without handcuffs:
    No
    Access to drop-off locations:
    Yes. It is open 24 hours a day.
    Procedure for streamlined intake and a "no refusal" policy for police referrals?
    Yes
    Location of drop-off center(s):
  • General hospital emergency room
  • Drop-off center accepts people with co-occurring substance abuse disorders:
    Yes
    Length of time for drop-off and return to patrol:
    21-30 minutes

    Program Sustainability

    Data collection:
    Yes
    Published evaluation:
    No
    Local media coverage:
    Yes.
    Legislative funding or support:
    No
    Key to the program's success:
    We plan to develop tracking methods for our CIT program.
    About this information:

    A program representative provided this information details through a detailed survey.

    For more information on the survey, read about our methodology or download a pdf of the full survey.

    If you are a representative of a similar program not yet listed in our database, please register and take the survey to contribute your information.

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